Frequently Asked Questions
Everything you need to know about bringing Animato style into your home.
What is the typical shipping timeframe for furniture items?
Most of our standard home decor items ship within 3-5 business days. For larger furniture pieces, please allow 2-3 weeks for white-glove delivery and assembly.
Do you offer international shipping for your home collections?
Currently, Animato ships to the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return policy on all items in original condition. Please note that custom-made upholstery and final sale items are non-returnable.
Are your wood products sustainably sourced?
Yes, we pride ourselves on using FSC-certified timber and eco-friendly finishes to ensure that our furniture is as kind to the planet as it is beautiful in your home.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger home investments.